Return Policy

At Sidewalk Technologies, we strive to ensure your satisfaction with every purchase. If you need to return an item, our process is simple and transparent.

30-Day Return Window: You may request a return within 30 days of receiving your item.
Item Condition: Items must be in their original packaging and in resalable condition.
Restocking Fees:
- Unopened Products: A 5% restocking fee will be deducted from your refund.
- Opened Products: A 20% restocking fee will be deducted from your refund to cover processing and restocking costs.
How to Return:
1. Contact our support team at support@sidewalktech.com with your order number to request a return.
2. We’ll provide instructions for returning the item.
3. Ship the item back to us within 7 days of receiving return approval.
Refunds: Once we receive and inspect the item, we’ll process your refund (minus the applicable restocking fee) within 7-10 business days. Refunds will be issued to the original payment method.
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items: Personalized or custom-configured products are not eligible for return.

For any questions, reach out to us at support@sidewalktech.com. We’re here to help!